FAQ/Policies

CURRENCY
Rates are in U.S. dollars (USD). Payments are to be made in U.S. dollars. 

VAN RENTER REQUIREMENTS
Renter must be at least 25 years of age with a valid driver license issued in the United States. No international driver licenses are accepted without the approval of Capps Management. Renter must have and present at time of rental a major credit/debit card in their name. The debit/credit card will be charged for the entire amount of rental at time of vehicle pickup.

SUBURBAN RENTER REQUIREMENTS
Renter must be at least 25 years of age with a valid driver license issued in the United States. No international driver licenses are accepted without the approval of Capps Management. Renter must have and present at time of rental a major credit/debit card in their name. The debit/credit card will be charged for entire amount of rental AND a $250.00 Security Deposit at time of vehicle pickup. LOSS DAMAGE WAIVER (LDW) IS NOT AVAILABLEFOR SUBURBAN RENTALS. RENTER MUST PROVIDE PROOF OF INSURANCE AT OR BEFORE RENTAL. INSURANCE MUST BE VERIFIED BY CAPPS PERSONNEL TO BE IN RENTERS NAME AND HAVE AT LEAST "STATE MINIMUMS" OF INSURANCE COVERAGE.

PICKUPS RENTER REQUIREMENTS
Renter must be at least 25 years of age with a valid driver license issued in the United States. No international driver licenses are accepted without the approval of Capps Management. Renter must have and present at time of rental a major credit/debit card in their name. The debit/credit card will be charged for a minimum of $750.00 or the amount of the full rental, whichever is greater at time of vehicle pickup. Renter using for personal use must show proof of personal automobile insurance in their name with at least $45,000.00 in Liability (Texas rentals. Renter using for personal use must show proof of personal automobile insurance in their name with $45,000.00 in Comprehensive Coverage and $45,000.00 in Collision Coverage (Oklahoma Rentals). Corporate Rentals (Texas and Oklahoma) using corporate insurance must have General Liability of $1,000,000.00, Liability for All Hired Autos of $500,000.00 and must have Physical Damage Coverage of at least $45,000.00 Capps must be listed on the Insurance as the Certificate Holder or Additional Insured. Loss Damage Waiver (LDW) is not available on pickup rentals.

INSURANCE
Proof of Insurance is required on all rentals of Pickups and Suburbans. Insurance must be in Renters Name. Insurance must be verified at or before rental by Capps Personnel. See above "Renter Requirements" for your class of rental for more details.

ADDITIONAL DRIVERS
Up to 2 additional drivers are allowed per rental contract. To be listed as an additional driver, individual must be present at time of vehicle rental and show proof of valid United States driver license. Additional drivers must be at least 25 years of age.

LOSS DAMAGE WAIVER
Loss Damage Waiver (LDW) - covers all physical damage to Capps vehicle only. LDW will cover renter plus 2 additional authorized drivers. Please contact a Capps Representative for full details. LDW IS NOT AVAILABLE FOR CASH RENTALS. LDW IS NOT AVAILABLE FORCOMMERCIAL RENTALS REGARDLESS OF VEHICLE CLASS. LDW IS NOT AVAILABLE ON SUBURBAN OR PICKUPS.

SUPPLEMENTAL LIABILITY INSURANCE
Supplemental Liability Insurance (SLI) - Covers 3rd Party damage caused by renter and authorized additional drivers. Please call Capps Representative for full details. SLI is available on all vehicle classes.

TAXES
Taxes are not included in rental rates and will vary from state to state.

PROPERTY TAX SURCHARGE
Your rental may be subject to an additional charge for Property Tax Surcharge.

STADIUM/ARENA TAX
Your rental may be subject to a 5% Stadium/Arena tax at certain locations.

TRAILER TOWING
Trailer towing is available on 15 Pass Vans and select pickups. An additional trailer towing fee may apply. Please call a Capps Representative for full details.

CASH RENTALS
Cash Rentals are allowed on 15 Passenger Vans only. The rental must meet the following guidelines:

Rental must be 3 days or longer.  Renter and additional Driver must meet the Capps Drivers License and Age Requirements. (See Details on this page) provide proof of automobile insurance in their name. Insurance must be verified by a Capps Representative at or before time of vehicle pickup. Loss Damage Waiver is not available.

At time of vehicle pickup, rental must be prepaid in full with cash plus and an additional $250.00 cash security deposit.

AFTER HOURS DROP
After hours drop of is available at most Capps locations. Renter's responsibility for rental vehicle and rental charges will not end until vehicles is checked in the next morning by a Capps Representative. Most Capps locations provide a key drop box, please contact your local Capps location for details.

FUEL
Renter must return vehicle with the same amount of fuel as vehicle had at time of original rental pickup. If renter does not bring vehicles back with the same fuel level, a refueling charge of $5.00 per gallon will be assessed. No refunds will be given for excess fuel left in vehicle at time of return.

AIRPORT SHUTTLE
Please call your local Capps office to determine if airport shuttle is available in your area

ONE WAY RENTAL
One-way rentals are only allowed between locations in the same metro area. Please contact your local Capps location for details.

TRAVELING INTO MEXICO
15 Passenger Van Rentals are allowed to travel to Mexico with Capps management approval. Proof of Mexico Insurance must be presented at time of picking up vehicle from Capps. Capps assumes no responsibility, nor does it guarantee vehicle entry into Mexico. Renter takes all responsibility in their attempt to take a Capps vehicle to Mexico.