FOR RATES AND RESERVATIONS CALL:

1-800-969-9329

POLICIES & FAQ

Here you will find the information needed for Renting with Capps Van & Truck Rental.
For additional information please contact us at: 1-800-969-9329

VAN RENTER REQUIREMENTS

Renter must be at least 25 years of age with a valid driver’s license in the United States. No international driver licenses are accepted without the approval of Capps Management. Renter must have and present at time of rental, a major credit/debit card in their name. The debit/credit card will be charged for the entire amount of rental at time of vehicle pickup.

Proof of Insurance is required on all vehicle rentals. Insurance must be in Renters Name. RENTER MUST PROVIDE PROOF OF INSURANCE AT OR BEFORE RENTAL. INSURANCE MUST BE VERIFIED BY CAPPS PERSONNEL TO BE IN RENTERS NAME AND HAVE AT LEAST “STATE MINIMUMS” OF INSURANCE COVERAGE

For Suburban and Cargo Van rentals, customers must provide proof of insurance that includes verifiable Physical Damage coverage. This coverage must include both Comprehensive and Collision insurance that protects the full Actual Cash Value (ACV) of the rental vehicle. Deductibles may not exceed $1,000

Up to 2 additional drivers are allowed per rental contract. To be listed as an additional driver, individual must be present at time of vehicle rental and show proof of valid United States driver license. Additional drivers must be at least 25 years of age.

Loss Damage Waiver (LDW)

Loss Damage Waiver (LDW) – covers all physical damage to Capps vehicle only. LDW will cover renter plus 2 additional authorized drivers. For additional drivers to be covered , they must be a minimum of 25 years of age with a valid United States Driver’s License and present at rental counter at time of rental to sign Rental agreement.   Please contact a Capps Representative for full details. LDW IS NOT AVAILABLE FOR COMMERCIAL RENTALS REGARDLESS OF VEHICLE CLASS. LDW IS NOT AVAILABLE ON CARGO VANS OR SUBURBAN.

Supplemental Liability Insurance (SLI) – Covers 3rd Party damage caused by renter and authorized additional drivers. Please call Capps Representative for full details. SLI is available on all vehicle classes.

TAXES
Taxes are not included in rental rates and will vary from state to state.

PROPERTY TAX SURCHARGE
Your rental may be subject to an additional charge for Property Tax Surcharge.

STADIUM/ARENA TAX
Your rental may be subject to a 5% Stadium/Arena tax at certain locations.

Rates are in U.S. dollars (USD). Payments are to be made in U.S. dollars.

After hours drop is available at most Capps locations. Renter’s responsibility for rental vehicle and rental charges will not end until vehicles is checked in the next morning by a Capps Representative. Most Capps locations provide a key drop box, please contact your local Capps location for details.

Renter must return vehicle with the same amount of fuel as vehicle had at time of original rental pickup. If renter does not bring vehicles back with the same fuel level, a refueling charge of $10.00 per gallon will be assessed. No refunds will be given for excess fuel left in vehicle at time of return.

Please call your local Capps office to determine if airport shuttle is available in your area.

One-way rentals are only allowed between locations in the same metro area. Please contact your local Capps location for details.

15 Passenger Van Rentals are allowed to travel to Mexico with Capps management approval. Proof of Mexico Insurance must be presented at time of picking up vehicle from Capps. Capps assumes no responsibility, nor does it guarantee vehicle entry into Mexico. Renter takes all responsibility in their attempt to take a Capps vehicle to Mexico.

Capps will authorize rentals for Non U.S.A. residents with the following requirements:

  • International Renters will only be allowed to rent Chevrolet 15 Passenger Van or Ford 15 Passenger Van at Capps locations in the State of Texas only.  No other vehicle classes qualify for International Renters
  • Renter must have a valid International Drivers Permit.  Please see link below to apply for IDP.  Renter must possess IDP before they reach USA and present International Drivers Permit at time of rental to Capps personnel
  • See website for International drivers permit ITA Office – Home
  • Renter must be 25 years of age or old with major credit card in their name
  • Renter must purchase Capps Loss Damage Waiver (LDW) Loss Damage Waiver.  LDW has a $5000.00 renter deductible per vehicle.  LDW physical covers damage to Capps vehicle.  Renter is responsible for first $5000.00 of damage to Capps Rental Vehicle.
  • Renter must purchase Supplemental Liability Insurance (SLI) coverage.  SLI covers renter for Third Party Damages.  See Capps Location Manager for details. SLI is only available at Capps locations in the State of Texas 
  • Capps Rental Manager must approve all International rental contracts before customer takes vehicle off lot. 
  • Approval process includes Capps location manager checking for valid International Drivers Permit from renter, verifying renter has credit card in their name, LDW with 5k deductible and SLI are both on rental contract
  • Two Additional International Drivers can be added to Capps Rental Contract.  Both additional drivers must have International Drivers Permit, be 25 years of age or older and possess a major credit card in their name.  Both additional drivers must be present at time of rental and must sign rental contract.   There is no additional costs to add two additional drivers per rental contract
  • All international rental contracts must be paid up front via credit card or ach
  • Renters that pay via ach must leave copy of a credit card with their name on it on file in case we need to charge incidentals not covered in original rental contract prepayment. 
  • Please consult your local Capps Manager for further details on International Rentals